Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! A few years ago, a New Jersey man was arrested for shoplifting and spent ten days in jail. He was actually 30 miles away during the time of the incident; police facial recognition software wrongfully identified him. Facial recognition's race and gender failings are well known.

Make the world work for 100% of humanity, in the shortest possible time, through spontaneous cooperation without ecological offense or disadvantage of anyone. As a design leader, keeping one foot in the present and the other an optimistic future is all in a typical day. However, a little over a year ago, the universe decided to kick one of those feet out from under me and present me with an opportunity to experience life with a physical impairment. For the next three months, that injury left me wheelchair bound and gave me an opportunity to pivot my design from adoption, conversion and retention of users to accessibility and the rapid shift to Inclusive Design. According to the CDC, 1 in 4 US adults live with a disability.

Artificial Intelligence, or AI, is empowering people with physical disabilities, allowing them to take charge of their own lives but it's also having a surprising impact on people with neuro-diverse conditions like autism. It's easy to generalise about people on the autism spectrum; they like consistency, take things literally and like routine. They are built to provide consistency. They don't (yet) understand sarcasm and they like logic, a lot. But it's important to remember that although people on the autism spectrum will share certain difficulties, everyone's experience of the condition will be very different.

The evolution of artificial intelligence is empowering technology companies to evolve the user experience. Conversational AI, chatbots, and virtual assistants are a key way that artificial intelligence has been implemented. Michael Tjalve (below left), principal product manager of Conversational AI at Microsoft, spoke to TechX365 about his position, personalization, and the capabilities of AI. Can you tell us a bit about your experience and your position at Microsoft? I work on building new interfaces to technology and to learning.

Google's long been known for its April Fool's hoaxes--from Google Paper, which purported to send you a printed archive of all your email, to Google Gulp, a fake beverage. On April 1, Google launched "Gmail Mic Drop," a feature which added a GIF of the Minion Emperor dropping a mic after your message, and then muted the thread so you wouldn't see any replies. But Google didn't just add this feature to Gmail. It replaced the "Send Archive" button with the Mic Drop button--which just said "Send " and an icon of a microphone. Thus, people's long-ingrained instincts to click the "Send Archive" button led them to "mic drop" instead.

On one otherwise unremarkable day in May 2013, August de los Reyes fell out of bed and hurt his back. Forty-two years old at the time, he was just six months into his dream job at Microsoft: running design for Xbox and righting a franchise that was drifting due to mission creep. At first, de los Reyes was worried that the fall was serious; he went to the ER and was assured that he was fine. Yet several hospital trips later, he found himself undergoing emergency surgery. His spine had been fractured all along. His spinal cord had been damaged. With breathtaking quickness, he was unable to walk ever again. De los Reyes has the reassuring smile and steady calm of a high-school guidance counselor, and an almost-spiritual attachment to video games. He likes to tell people that the universe is play, and that we all have a moral imperative to play.